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Aftersales Manager

Location: İzmir, Turkey

Department: Dealer Support & Sales, Dealer Network, Design, Production

Commercial Position: Full Time

Main Duties

• Ensuring the highest levels of dealer support is provided for end user satisfaction and retention
is achieved.
• Developing and delivering a progressive dealer & product support offering.
• Managing all warranty claims relating to Dromeas Yachts.
• Owning and managing the warranty process, including investigation and corrective actions.
• Supporting continuous improvement processes regarding product quality, working with Design,
Production & Supply Chain as required.
• Acting as a main contact for Dealers for aftersales, parts and warranty.
• Providing technical product support to Dromeas dealers.
• Authorising warranty or goodwill support in line with the company guidelines.
• Performing warranty reviews on incoming claims, ensuring the product is within warranty and
the supporting documentation is correct for each claim.
• Ensuring all claims are input accurately into the ERP and record system.
• Ensuring all reporting systems and tools are kept up to date and communicated on time.
• Attending meetings that may be necessary in the performance of your duties.
• Complying with and upholding Company policies and procedures.
• Undertaking any additional tasks as may be required from time to time.

Key Requirements:

• Similar experience in a previous role.
• A good working knowledge of aftersales systems and processes.
• A competent and commercially astute problem solver and decision maker.
• Analytically minded, with the ability to manipulate and present data effectively.
• Ability to work collaboratively as part of a team.
• Computer literate, confident using Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organisational skills and customer focussed.
Please note that the job description for this position may be reviewed and amended to
incorporate the future needs of the business.

To apply, email your CV in the strictest confidence to: [email protected] with “Aftersales Manager” in the subject line.

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